Hive & Evolution Call Desk

Call Desk

Hive Fueling Systems · Evolution Technology Services · 24/7 support
Open calls–
P1 site down–4h target
Past SLA–open and overdue
Due within 1 hour–act now
SLA met, 30 days–
Avg time to fix–resolved, 30 days

Live SLA timers Open calls, most urgent first · counts down every second · tap a timer to open the call

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Technician activity today updates live as technicians tap On my way, Arrived and Job done

Linked to FuelTorque New Zealand

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Technician workload open calls

P1Other

Team users who sign in

    Calls logged, last 14 days HiveEvolution

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    Connecting to the shared call log.

    Support tools

    Downloads technicians and helpdesk agents use on site and remotely. Links open the maker's official download page in a new tab.

    Website traffic

    Visits, where visitors come from, and who got in touch, for www.evots.co.za and www.hivefuelingsystems.com.

    My jobs

    Tap On my way when you leave, Arrived on site when you get there, and Job done when you finish. The helpdesk sees it straight away.

    Reports

    Performance for the period you pick.

    Technician performance

    Helpdesk agents and managers

    By category

    By client

    Attendance (daily clock-in)

    Payroll

    Monthly pay runs with PAYE, UIF and SDL worked out on the SARS 2026/27 tables, payslips, and daily clock-in times.

    Pay run

    Clock-in register

    Employees

    FuelTorque

    Hive's fuel management back office, hosted by FuelTorque in New Zealand. Sign in with your own FuelTorque username and password.

    FuelTorque loginhttps://hostv2.fueltorque.co.nz/site/login
    Open in Google Chrome

    Open in Google Chrome opens FuelTorque in a new tab of your web browser. It opens in Chrome when Chrome is your computer's default browser. Each person signs in with their own FuelTorque login. Never share a FuelTorque password or save it here.

    Calls escalated to FuelTorque NZ

    Open FuelTorque calls category FuelTorque

    FuelTorque guides

    AnyDesk

    Every site computer your team connects to, with its AnyDesk ID. Press Connect to open AnyDesk on this computer, then log the session against the call.

    Recent remote sessions

    Client map

    Technician on site Technician on the way Open call, no one on site No open calls

    Services & subscriptions

    What clients can subscribe to from their portal. Approve a request and the client sees it as subscribed straight away.

    Requests from clients

    Active subscriptions

    Client call portal

    Your support calls

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    To log a new call, contact the 24/7 helpdesk: Phone / WhatsApp 083 332 2201 Hive info@hivefuelingsystems.com Evolution info@evots.co.za